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Return Policy

Return Policy

We are committed to making your shopping experience a good one, whether you shop in person at our location or online. 

Return Policy for our Store with a Door

Please note - our in store purchases cannot be refunded at this time. However, you may exchange your item within 14 business days from the date of purchase for exchange or store credit.

All regularly priced merchandise purchased at the boutique in person can be returned within 14 days for exchange or store credit. Your item must still have all tags intact and not have been worn, washed or dry cleaned.  We are happy to provide you with an immediate exchange for your purchase or a store credit for a later date if you are unable to find anything suitable at the time of your return. Store credits never expire.

ALL sale merchandise is a FINAL SALE. All intimate apparel, including earrings, are FINAL SALE.

Return Policy for Online Purchases

If you received incorrect merchandise or merchandise you believe to be defective, please contact us immediately by calling 1-905-689-9534 and speaking with a Jupe sales associate. All incorrect merchandise or damage claims must be made within 7 days of the delivery date and we'll rectify the situation as quickly as possible.

Return Your Item in Person

We hope you love your purchase made in our online store. If not, let us know! Full refunds are available for your item by visiting our store within 30 days of your delivery date (no exceptions, please!).  Make sure all the tags are still on your item and that it hasn't been worn or washed. Please return your item with the packing slip you received in your delivery and we'll provide your refund via the same payment method you used to purchase online.  Please note - if your original purchase was not eligible for free delivery, your refund will include your original shipping fees.

Items are eligible for return if:

  • They are un-worn, un-washed, un-altered and have the original tags still attached
  • Items are shipped back and received within 30 days from the day you received your package

If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected by our returns department and you'll need to pay for shipping to have the item returned to you. 

Canadian Customers 

If you don't live near a Jupe store, you can return your item by using our online return portal.  Simply type in your original order number and email address, and our return portal will carry you through the steps.  You'll be provided with a pre-paid Canada Post mailing label.  Simply wrap up the unworn, unwashed and unaltered item with its original tags in the same packaging, affix the new return label provided and take it to the nearest Canada Post outlet.  We'll take it from there.  Once we receive the item, we'll inspect it and issue your refund - including any taxes and shipping fees you originally paid.

US Customers 

You may return your item for Store Credit or Refund within 30 days of receiving the item using any courier of your choice.  There is a flat-fee return charge of $5 for handling that will be deducted from your store credit or refund. You may use the courier of your choice to return your item(s) but we do recommend that you use USPS as it integrates well with our preferred service Canada Post and provides a tracking number for your parcel.  Simply begin below and follow the return instructions once your item(s) has been approved for return.

Ready to return your item using our return portal?  Click here to begin.

 

 

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