Shipping Info
Choose "pick up in store" when you check out and we'll have your order ready immediately for pickup during our regular business hours. Orders $99 and up before applicable tax ship free. We use Canada Post Standard Shipping with tracking. Need it faster? You can choose expedited options during checkout for an additional cost. We offer flat fee shipping Canada wide for orders under $99 for $7.95 and $15 dollars for our US customers.
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Returns Info
We're bummed when things don't work out for you, so we'll make it right. Full refunds for any online purchase are available up to 30 days from the delivery date of your order. Live near a Jupe store? Return your item in person. Need to ship it back? Just launch your return using our Return Portal. We'll provide you with a pre-paid Canada Post label for your order purchased originally for $99 and up and we'll refund your order once we receive it. We do not refund expedited shipping charges or flat fee shipping charged on purchases below the free shipping threshold.
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